No, we do not support transferring a license key from a vendor to a customer. If you want to provide licenses to your customers as part of their purchase, you can bulk purchase license key vouchers from us and give a voucher to your customer when they purchase a cape. […]
FAQ Category: License Keys
30 posts
Yes, you should go ahead and get a voucher now and you can also redeem the voucher now if you want. The deadline is for the voucher distribution. There is no deadline on the redemption of the voucher or the installation of the license key.
When using a cape with an unsigned EEPROM, the BBB48String, BBShiftString, and DPIPixels Channel Outputs are limited to 50 pixels max per string output and are not allowed to use differential smart receivers. Sensor functionality may be limited as well. If you apply a license key or keys to sign […]
For licensing key issues, you can open a support ticket at https://shop.falconplayer.com/tickets/ You can also ask questions in the FPP forum at https://falconchristmas.com/forum/index.php?board=8.0 or on Facebook, but if an issue requires investigation on the web site or signing API, you will need to reach out to us directly via a […]
Yes. If you purchased a cape with more than 2 string outputs from another vendor on or before July 31, 2022, your cape is “grandfathered in”. Email sales@falconplayer.com with a picture showing proof of when the cape was purchased and how many outputs it has and we will send you […]
Yes. If you built your own cape for your own personal use, we will give you a free voucher to get a license key for that cape. Take a picture of the cape with your email address on a piece of paper and email the picture to diy@falconplayer.com and we […]
Yes. A license key may only be applied to a single cape. If you have 5 capes, you need 5 license keys of the appropriate level for those 5 capes.
FPP supports ‘offline’ signing of EEPROMs. For instructions, visit the HowTo at https://shop.falconplayer.com/2022/04/28/howto-offline-signing/
Yes. You are welcome to purchase vouchers ahead of time and give one away with each cape purchased. Make sure that you are getting a voucher for the correct number of outputs.
No. In order to (re)sign an EEPROM, the user must supply the license key and order number. We do want to allow individual users to transfer a license if a cape is sold, but we do not support that in a vendor bulk purchase scenario. Vendors may purchase license key […]
