License Keys – Shop.FalconPlayer.com

As a Vendor, can I purchase license keys and give them to my customers?

cpinkham — Mon, 23 May 2022 05:48:15 +0000

No, we do not support transferring a license key from a vendor to a customer. If you want to provide licenses to your customers as part of their purchase, you can bulk purchase license key vouchers from us and give a voucher to your customer when they purchase a cape. This way the license key does not have to be transferred to the customer.

I am not ready to upgrade to FPP v6 yet, should I (or can I) still get a voucher for my old cape?

cpinkham — Tue, 17 May 2022 03:29:37 +0000

Yes, you should go ahead and get a voucher now and you can also redeem the voucher now if you want. The deadline is for the voucher distribution. There is no deadline on the redemption of the voucher or the installation of the license key.

What is the enhanced functionality provided by the License Key activation.

cpinkham — Thu, 05 May 2022 18:16:38 +0000

When using a cape with an unsigned EEPROM, the BBB48String, BBShiftString, and DPIPixels Channel Outputs are limited to 50 pixels max per string output and are not allowed to use differential smart receivers. Sensor functionality may be limited as well. If you apply a license key or keys to sign the EEPROM, these limits are removed for the number of outputs covered by the license key(s) applied. The covered outputs are ALWAYS applied starting at the first outputs on a board, you can not select which outputs to cover with a license key.

How do I get support with licensing problems?

cpinkham — Thu, 05 May 2022 18:16:12 +0000

For licensing key issues, you can open a support ticket at https://shop.falconplayer.com/tickets/ You can also ask questions in the FPP forum at https://falconchristmas.com/forum/index.php?board=8.0 or on Facebook, but if an issue requires investigation on the web site or signing API, you will need to reach out to us directly via a ticket. Please check the HOWTO Guides at https://shop.falconplayer.com/category/howto/ as well to make sure you are following all the instructions. If you find any issues with the provided instructions, please contact us and let us know.

I heard that you are grandfathering-in some capes from other vendors and giving free license key vouchers. Is this true?

cpinkham — Mon, 02 May 2022 19:07:39 +0000

Yes. If you purchased a cape with more than 2 string outputs from another vendor on or before July 31, 2022, your cape is “grandfathered in”. Email sales@falconplayer.com with a picture showing proof of when the cape was purchased and how many outputs it has and we will send you a free voucher. NOTE: This does not apply to PiCap clones because they do not need a license key to continue functioning as they always have.

I heard that you guys are giving away free license key vouchers for DIY capes. Is this true?

cpinkham — Mon, 02 May 2022 19:04:02 +0000

Yes. If you built your own cape for your own personal use, we will give you a free voucher to get a license key for that cape. Take a picture of the cape with your email address on a piece of paper and email the picture to diy@falconplayer.com and we will email you a free voucher.

I have multiple capes, do I need more than one license key?

cpinkham — Mon, 02 May 2022 19:01:35 +0000

Yes. A license key may only be applied to a single cape. If you have 5 capes, you need 5 license keys of the appropriate level for those 5 capes.

My FPP instance can’t get to the internet, how can I apply my license key?

cpinkham — Mon, 02 May 2022 19:00:09 +0000

FPP supports ‘offline’ signing of EEPROMs. For instructions, visit the HowTo at https://shop.falconplayer.com/2022/04/28/howto-offline-signing/

I am a Cape Vendor. Can I buy vouchers and give them away with my capes?

cpinkham — Mon, 02 May 2022 18:56:40 +0000

Yes. You are welcome to purchase vouchers ahead of time and give one away with each cape purchased. Make sure that you are getting a voucher for the correct number of outputs.

I am a Cape Vendor. Can I buy keys in bulk and give them away with my capes?

cpinkham — Mon, 02 May 2022 18:56:15 +0000

No. In order to (re)sign an EEPROM, the user must supply the license key and order number. We do want to allow individual users to transfer a license if a cape is sold, but we do not support that in a vendor bulk purchase scenario. Vendors may purchase license key vouchers in bulk and give them to their customers when a cape is purchased.